CX Vizz is Kerv’s tool for downloading data from cloud services and storing it in a database for further analysis and reporting for Genesys Cloud CX Contact Centre.
CX Vizz helps you make the most of your Genesys Cloud CX contact centre data by downloading information from your cloud service and storing it in a simple database system such as Microsoft SQL Server or Postgres.
It runs in the cloud, and helps you use your existing data visualization tools to see what’s going on in your contact centre.
CX Vizz allows you to use standard business intelligence tools, such as PowerBI, Grafana or Tableau as well as any other tools that are compatible with relational databases.
Lifecycle
CX Vizz R200-7 was released on 12 March 2026
Executive Summary
This release improves the reliability and depth of the Genesys data pipeline, expands knowledge base reporting, strengthens user/contact synchronization, and adds operational improvements around background processing, ingestion, and package maintenance.
Detail
- Added knowledge base article metrics support.
- Added extraction and storage for knowledge base search queries.
- Improved handling of users with multiple contact addresses.
- User Aggregations action updated to handle multiple metric groups (results in multiple rows per user per time period with missing keys set to not-set)
- Added an AWS SQS background task.
- Added batching support for SQS message ingestion with dynamic column support and metadata handling.
Security Fixes
No security update in this release.
Installation
The new docker image for CX Vizz R200 can be downloaded from the docker.kervexperience.net website in the usual way, and is tagged “cxvizz2:R200-7”