These actions are used to download and extract information from Genesys.
Legacy actions are marked Deprecated and are kept for backwards compatibility.
| Action | Status | Description | Parameters |
|---|---|---|---|
| audit_trail | Downloads the audit tail | start_date, services, savepoint | |
| campaigns | Extracts campaigns from Genesys | division_id | |
| contact_list_contents | Extracts contact list contents from Genesys. Stores the contact list in the Dynamic Database, under a table with the name of the contact list. | contact_list_ids | |
| contact_lists | Extracts contact lists from Genesys | ||
| conversations_from_datalake | Extracts conversations from Genesys Data Lake. Will go from start_date to the end_date. If no start_date is given, it will use the last 'conversations' savepoint. If no end_date is provided, it will get all the information from the Genesys Data Lake. | division_id, queues, start_date, end_date, savepoint, increment, timeout, store_legacy_session_metrics, page_size | |
| conversations_from_realtime | Extracts conversations from Genesys using the realtime data (from background task queue_conversations). | savepoint, store_legacy_session_metrics, api_chunk_size, upsert_batch_size | |
| datatables | Downloads datatables from Genesys. An option datatable_ids parameter can be used to filter which datatables are stored. | datatables | |
| divisions | Extracts divisions from Genesys | ||
| emergency_groups | Extracts Emergency Groups from Genesys | ||
| evaluations | Extracts evaluation records from Genesys Quality APIs using a savepoint. | savepoint, start_date, end_date, lookback_days | |
| export_parquet | Exports the database into parquet files for a data lake import | start_date, tables, savepoint, interval, excluded_columns, parquet_client_prefix, output_to | |
| external_contacts | Extracts external contacts from Genesys | ||
| external_organizations | Extracts External Organizations from Genesys and upserts them into the database | ||
| failed_transcripts | Downloads transcripts from Genesys that had previously failed, as identified in the failed_transcript table. | max_concurrent_downloads, download_attachments | |
| flow_outcomes | Extracts flow outcomes from Genesys | division_id | |
| gdpr_requests | Processes GDPR requests | ||
| groups | Extracts groups from Genesys | ||
| knowledgebase | Extracts knowledgebases from Genesys | metadata_batch_size, article_batch_size, feedback_batch_size | |
| knowledgebase_article_metrics | Extracts knowledgebase article-level metrics from Genesys | ||
| knowledgebase_feedback | Extracts knowledgebase search queries with answered and unanswered counts from Genesys | ||
| locations | Extracts locations from Genesys | ||
| organization | Extracts the organization data from Genesys | ||
| presence_definitions | Extracts presence definitions from Genesys | division_id | |
| quality | Extracts quality forms and questions metadata from Genesys | ||
| quality_audits_when_updated | Downloads quality audits for evaluations changed since the last savepoint. | savepoint, start_date, end_date, overlap_minutes | |
| queue_aggregations | Extracts Queue Aggregated Statistics from Genesys Cloud | start_date, end_date, granularity, savepoint, media_type | |
| queue_aggregations3 | Extracts Queue Aggregated Statistics from Genesys Cloud (includes initial direction) | start_date, end_date, granularity, savepoint, media_type | |
| queue_members | Extracts Queue Members from Genesys. Requires queue() action to be run first. | ||
| queue_second_histograms | Build second-by-second answered/abandoned/flowed-out counts by queue/media/direction. | savepoint, start_date, end_date, granularity, max_seconds_cap | |
| queue_second_histograms3 | Build second-by-second answered/abandoned/flowed-out counts by queue/media/direction (includes initial direction). | savepoint, start_date, end_date, granularity, max_seconds_cap | |
| queues | Extracts Queues from Genesys Cloud | division_id | |
| recording_info | This action downloads recording information for conversations. It populates the recording_info table with recording information. | start_date, end_date, division_id, media_type, max_concurrent_downloads, retry_failed | |
| recordings | Downloads recoding from Genesys. Requires recording_info to be downloaded first. | start_date, end_date, media_type, action_filter, max_concurrent_downloads, output_to | |
| responses | Extracts Responses from Genesys | ||
| routing_skills | Extracts routing skills from Genesys | ||
| schedules | Extracts schedules and schedule groups from Genesys | ||
| sentiments | Extracts sentiments from Genesys datalake conversations | savepoint, download_sentiments, upsert_batch_size, worker_count | |
| sentiments_from_realtime | Extracts sentiments from Genesys using conversations queued by realtime processing. | savepoint, download_sentiments | |
| session_activity_summary_when_updated | Builds the denormalized session_activity_summary table from updated conversation data. | savepoint, start_date, end_date, lookback_minutes, batch_size | |
| set_recording_retention | Sets the recording retention for conversations | start_date, end_date, action_filter, media_type, retain_for | |
| speech_text_categories | Extracts speech and text analytics categories from Genesys conversations | savepoint, upsert_batch_size, worker_count | |
| survey_forms | Extracts survey forms from Genesys | ||
| surveys | Downloads surveys from Genesys using a savepoint-based event time window. | savepoint, start_date, conversation_lookback_days, end_date, upsert_batch_size | |
| surveys_from_datalake | Downloads survey summaries and answers using Data Lake conversations for a date range. | division_id, start_date, end_date, increment, timeout, page_size | |
| sync_queue_conversations | Extracts queue conversations from Genesys | include_detail | |
| teams | Extracts teams from Genesys | ||
| transcripts | Downloads transcripts from Genesys. Requires conversations to be downloaded first. | start_date, end_date, division_id, media_type, max_concurrent_downloads, conversation_ids, download_attachments, queues | |
| transcripts_when_updated | Downloads transcripts from Genesys based on db_last_updated. Requires conversations to be downloaded first. | savepoint, start_date, media_type, max_concurrent_downloads, download_attachments, queues | |
| update_participants_view | Re-creates the custom_participant view of participants with selected participant data values as columns. |
fields | |
| user_aggregations | Extracts User Aggregated Statistics from Genesys Cloud | start_date, end_date, granularity, savepoint | |
| user_aggregations3 | Extracts User Aggregated Statistics from Genesys Cloud (includes initial direction) | start_date, end_date, granularity, user_batch_size, metrics, savepoint | |
| user_presence | Extracts historicl user presence data. user() action must be run first. | start_date, poll_interval, savepoint | |
| user_presence_from_datalake | Extracts user presence from Genesys Data Lake | start_date, savepoint | |
| users | Extracts users from Genesys | user_batch_size | |
| wfm_agent_schedules | Extracts WFM Agent Schedules | start_date, end_date | |
| wfm_business_units | Extracts WFM Business Units | division_id | |
| wfm_headcount_forecasts | Download headcount forecasts and short-term forecasts. Requires management_unit table to be up to date, which can be done by runing the 'wfm_management_units' action. | start_date, end_date, time_zone | |
| wfm_management_units | Extracts WFM Management Units | division_id | |
| wfm_time_off_requests | Download time off requests | start_date, end_date, savepoint | |
| workitems | Extracts Genesys Cloud work automation workitems. | savepoint, start_date, end_date, lookback_minutes, page_size | |
| wrap_codes | Extracts wrapup codes from Genesys | division_id |